Your retail customer relationships are more fragile than ever. Do the right things, or you’ll be replaced by the next business in line.
It’s daunting. Here’s one of the problems. We remember up to 90% of the things that happen to us.
So it’s no wonder your customers remember the businesses that didn’t care about them. Customers feeling ignored. Wronged by the business—but more likely by the front-line representative. And, we rely on our highly trained, front-line staff to do the right things. All the time.
And now it’s worse. It’s easy for a customer to share a bad experience with thousands of people instantly. Scary.
I suspect you’ve abandoned your share of businesses who showed they didn’t care. Here are a few from me…
Monday Jun 26, 2017
1:30 PM - 3:30 PM CDT
June 26, 2017 from 1:30p.m. to 3:30p.m. for retail.
June 19, 2017 from 1:30p.m. to 3:30p.m. for all customer care roles.
Sandler Training
at Journey Team Offices
1624 Westgate Circle #175
Brentwood, TN 37027
This is a free seminar for all business owners and leaders. Seating is limited.
Julie Fay, julie.fay@sandler.com, 615.649.8431
Send Email